1. Introduction
At Frarmsklns, we strive to ensure complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and cancellations. By purchasing our products or services, you agree to the terms of this policy.
We understand that sometimes a product or service might not meet your expectations, and we've developed this policy to address such situations fairly and transparently.
2. Product Refund Policy
2.1 Eligibility for Product Returns
You may be eligible for a refund on purchased physical products under the following conditions:
- The product is returned within 14 days of receipt
- The product is in its original packaging
- The product is unused, undamaged, and in resalable condition
- You provide proof of purchase (order number, receipt, or invoice)
Custom-ordered or custom-configured products may not be eligible for return unless they are defective or significantly different from what was ordered.
2.2 Defective Products
If you receive a defective product, please contact us within 30 days of receipt. We will arrange for:
- Replacement of the defective product
- Repair of the defective product
- A full refund if replacement or repair is not possible
For products under manufacturer's warranty, we will assist you in processing warranty claims after the initial 30-day period.
2.3 Return Process for Products
To initiate a return:
- Contact our customer service team at returns@frarmsklns.com or call +442040438633
- Provide your order number, the items you wish to return, and the reason for the return
- We will provide you with a Return Authorization Number (RAN) and return instructions
- Pack the product securely in its original packaging if possible
- Include the RAN and a copy of your receipt or order confirmation
- Ship the product to the address provided in the return instructions
Please note that customers are responsible for return shipping costs unless the return is due to our error or a defective product.
3. Service Refund Policy
3.1 Consultation Services
For consultation services that have been scheduled but not yet performed:
- Cancellations made more than 48 hours before the scheduled consultation are eligible for a full refund
- Cancellations made less than 48 hours before the scheduled consultation may be subject to a 25% cancellation fee
- No-shows or cancellations after the consultant has arrived on-site are not eligible for a refund
3.2 Installation Services
For installation services:
- Cancellations made more than 7 days before the scheduled installation are eligible for a full refund
- Cancellations made 3-7 days before the scheduled installation are subject to a 30% cancellation fee to cover preparation costs
- Cancellations made less than 3 days before the scheduled installation are subject to a 50% cancellation fee
- Once installation has begun, refunds will be prorated based on the work completed, minus materials and preparation costs
3.3 Ongoing Service Plans
For subscription-based service plans:
- Monthly plans can be canceled at any time, with service continuing until the end of the current billing period
- Annual plans canceled within 14 days of purchase are eligible for a full refund
- Annual plans canceled after 14 days but before 3 months of service are eligible for a prorated refund minus a 15% early termination fee
- Annual plans canceled after 3 months are eligible for a prorated refund with no termination fee
3.4 Custom Project Deposits
For custom project deposits:
- Design and planning deposits are non-refundable once work has begun on your project
- Project deposits may be partially refundable depending on the stage of the project and costs incurred
- Each custom project will have specific terms outlined in the project agreement, which will supersede these general terms
4. Refund Processing
4.1 Refund Methods
Refunds will be issued using the original payment method when possible:
- Credit card payments will be refunded to the same card
- Bank transfers will be refunded to the originating account
- Alternative refund methods may be used if the original payment method is no longer available
4.2 Refund Timeframes
We process refund requests promptly, but the timing varies depending on the situation:
- Product return refunds are typically processed within 5-7 business days after we receive and inspect the returned items
- Service cancellation refunds are typically processed within 3-5 business days from approval
- After we process the refund, it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution
5. Exceptions and Special Circumstances
5.1 Non-Refundable Items and Services
The following items and services are generally not eligible for refunds:
- Digital products that have been downloaded or accessed
- Custom-designed or custom-manufactured products made to your specifications
- Gift cards or promotional credits (unless required by law)
- Services that have been fully performed
- Products with broken seals on software or electronics (unless defective)
5.2 Special Promotions and Sales
Products purchased during special promotions or sales events may have modified return policies, which will be clearly communicated at the time of purchase. These modified terms may include:
- Shorter return windows
- Exchange-only policies
- Final sale designations
5.3 Force Majeure
In cases where service cancellations are due to circumstances beyond our control (natural disasters, severe weather, public emergencies), we will work with you to reschedule services or provide refunds as appropriate, regardless of standard cancellation policies.
6. Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer. If you are purchasing as a consumer, you have certain legal rights regarding the return of defective goods and the performance of services. Nothing in this policy is intended to affect these statutory rights.
For UK customers, your rights under the Consumer Rights Act 2015 remain intact, including the right to return faulty goods within 30 days for a full refund, and the right to have services performed with reasonable care and skill.
7. How to Request a Refund
To request a refund for a product or service:
- Contact our customer service team at returns@frarmsklns.com or call +442040438633
- Provide your order or invoice number, the items or services for which you're requesting a refund, and the reason for your request
- Our team will guide you through the specific process based on your situation
- For product returns, wait for return authorization before shipping any products back to us
We aim to respond to all refund requests within 2 business days.
8. Disputes and Resolution
If you are not satisfied with our decision regarding your refund request, please contact our customer relations team at customerrelations@frarmsklns.com with details of your concern.
We will review your case and provide a final decision within 10 business days. If we are unable to resolve the dispute directly, you may have the right to pursue alternative dispute resolution methods as provided by consumer protection laws.
9. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date. For significant changes, we may also notify you via email or through a notice on our website.
The refund policy in effect at the time of your purchase will generally be the one applied to your transaction.
10. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
Frarmsklns
Studio 08 Amber Parkways
New Jenniferport, LL55 4TE
United Kingdom
Email: returns@frarmsklns.com
Phone: +442040438633
